Return and Refund Policy

Cancelation Policy

All our products are custom ordered for our valuable customers.
As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Since all our products are custom ordered, at the very beginning at this sequence Furnituresalesnyc.com​  and its respective customer become financially obligated to purchase and pay for the ordered product. We at Furnituresalesnyc.com​ ​ try to remain the most customer-friendly furniture website on the internet and will attempt to assist you in cancellation of your order. We will contact the manufacturer and make all the necessary arrangements, but, unfortunately even we are not able to cancel any orders which have been already prepared for shipment or actually shipped by the manufacturer. We will contact you immediately after the manufacturer advises us of whether we can cancel your order or not. Throughout the ordering process you will be prompted to check the box reading: "I agree in full  to terms and conditions of sale by Furnituresalesnyc.com​ " . By checking this box you agree to accept in full all terms and conditions listed on Furnituresalesnyc.com​  including our Cancellation Policy and such acceptance will be in lieu of customer’s legal signature.

Cancellation fee is 20%

Return Policy

If the order has arrived but you do not want to accept it for any reason, please, simply refuse delivery and immediately call us. We will refund you the order amount less all delivery charges and a 25% restocking fee to accept the return of the item by the manufacturer.

After request for such return is fully processed, e-mail with all the costs involved we will be sent to you. Please, do not assemble the furniture that you might be returning since furniture assembled by customer cannot be accepted under any circumstances.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned.

Damaged Items

Furnituresalesnyc.com​ only contracts professional delivery and trucking companies are contracted to deliver the order, unfortunately, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments on damage in their entirety on the bill of lading. Customer is also asked to photograph the damages, call us when this occurs and e-mail the photographs of damages within 2 business days of delivery. If the damages are not promptly and fully noted and reported, we might not be able to assist customer with later claims.  We reserve the right to repair furniture in customer’s home or accept return for repair and/or replacement. We also expect our customers to accept delivery appointment for any repairs or replacement furniture to complete the order process.

Throughout the ordering process you will be prompted to check the box reading: "I agree in full to terms and conditions of sale " and such acceptance will be in lieu of customer’s legal signature.